Terms and Conditions
Hosting and Website Services: http://pcaustralia.com/T&C.doc
Charges are calculated and charged in 1 hour blocks
Call out fee - Covers 30 minutes of driving by the closest technician in your area.
No Fix, No Charge Policy - You will not be charged for the services provided when We are unable to fix the problem You are having, in most cases this excludes the call out fee unless otherwise agreed in writing.
A issue may be deemed to be fixed where one of Our technicians provides You with advice or information on how to fix the problem you are experiencing or what is required in order for Us to fix the problem, such as the Hard Drive is faulty, therefore the Customer needs to buy a new one, or where a technician is uable to rectify an issue, due to the Customer no longer holding the original software from the manufactuer, such as recovery CD's.
This also includes being referred to another professional or specialist experts in the field of your particular problem for special cases we are not able to fix, such as complex hardware data recovery, where the drive has been physically damaged.
On-Site Repair Conditions:
From time to time, some repairs are unable to be fixed or diagnosed on-site and will require the technician to take your device(s) back to our office/workshop for repairs, no addition call-out fee or delivery fee's are applicable to return your device(s) back to you.
Free Pickup and Delivery Offer- Applies to customers within a 5KM radius of Westfield Hornsby.
Minimum 2 hour charge based on the pricing schedule at the time of booking.
Due to the nature of some service requests, the pickup and delivery service may only be applicable to part of a job, and should a on-site visit also be required, standard on-site charges and call out fee apply for the "on-site component".
Pre-Paid Annual Subscription Offer: $299.00 no more to pay - Includes 3 hours of Remote-Support & 3 hours On-Site Support and includes call-out fees upto a maximum of 30 minutes driving time per call out. Additional driving time charged at $25/30 mins per call out.